As a part of our total solution philosophy, all our VSAT and FX customers are actively monitored in our Global Customer Support Center. Our dedicated support team is automatically notified in case of an outage and will start immediate with investigation and recovery procedures. The Global Customer Support Center is available 24/7/365 for direct support, whilst logging all incidents into the ticketing system that is used to communicate with our customers. Our customers have access to our monitoring portal to view the performance of the VSAT system, including uptime, historical bandwidth charts and live bandwidth. The portal is also available as a mobile app for Android and iOS.