Aftersales Engineer - Junior

What does your day look like?

As Aftersales Engineer you are the human face between our customers and Alphatron Marine. As Aftersales Engineer Junior you will visit new ships on delivery, check customer satisfaction and solve technical problems, if necessary. You will learn this from your colleagues on the job. You train customers in the use and maintenance of Alphatron systems. In addition, you answer technical questions from customers through our help desk.

You are part of the Customer Support department and work closely with other departments such as Service, Project Engineering, Training, Logistics and R&D. You are in regular contact with our subsidiaries, dealers and customers worldwide. The team consists of a Manager, 2 Aftersales Engineers, 3 Technical Support Engineers, 3 Warranty Controllers and a Customer Support Engineer. Due to expanding the department we are looking for an inquisitive Aftersales Engineer Junior.

Your main responsibilities will include:

• Clearly and correctly documenting work performed and parts used.
• Repairing navigation and communication systems (warranty items) at shipyards or home ports, worldwide.
• Supporting the technical help desk.
• Handle technical warranty claims.

During your introduction period, you will first work with an experienced colleague, go to ships and receive further theoretical training on specific (brand) equipment. Once you get comfortable with your expertise, you will go out independently. You enjoy traveling. Sometimes you work nearby, but you also travel all over the world. Sometimes you are away from home for 3 days or so and other times for 3 weeks. When you are not traveling, you work from our office in Rotterdam. Over time you will learn more and more and the jobs you take on will become more complex. Usually you will work on large ships or yachts.

Who are you?

You have knowledge of navigation and communication systems on board a ship. You pay attention to quality, are customer-oriented, proactive and think in solutions. You are technically strong and very willing to learn

For this position we ask of you:

• A completed MBO or HBO education in the field of electrical engineering.
• Clear communication in the English language at a professional level (Dutch is an advantage).
• Knowledge of AutoCAD, See Electrical and ERP systems is a plus.
• Willingness to work globally in multicultural environments.
• Flexible and willing to travel and work outside office hours.

Our offer:

• Working conditions appropriate to your responsibilities
• You will continue to gain product knowledge with us including its applications (integrated bridge systems, ECDIS, Dynamic Positioning etc.) if you are not already familiar with them
• An independent position in which you can develop further
• A company car that you can also use privately
• A minimum of 25 vacation days
• Extra holidays if you do not fall ill
• Access to training for your professional development.
• Good pension plan with a low employee contribution.
• A company car, overtime allowance and the possibility of compensatory time off.

Interested?

Then send your CV and motivation! Do you have any questions first? Then contact our Human Resources department at 010-4534000 or HR@alphatronmarine.com. We like to recruit ourselves, which is why we do not value acquisition.