We offer you expert support at a safe distance
Based on innovative technology Alphatron Marine offers you and your crew 24/7 access to all relevant data, support and service. At the same time, Alphatron Marine technical specialists are watching over your installations remotely. A variety of data is analyzed by our specialists, they can troubleshoot and assist in solving the problem 24/7 from a safe distance.
Through our global support centers, 24/7 technical and operational expertise is available wherever you are. Our advanced remote monitoring and maintenance services ensure fast, reliable, and cost-efficient support. This allows us to establish a secure connection to your vessel’s control system, even via satellite communication.
Our global support centers in Rotterdam, Singapore, and Houston provide expert technical and operational support 24/7. Our virtual monitoring and maintenance services ensure that customers get the expertise they need, where and when it is needed. Our remote monitoring and maintenance solutions are designed to address the challenges of establishing a secure and reliable remote session to the vessel’s control system via satellite communications. Our highly skilled, certified engineers solve service assignments at minimum cost and time by using Remote Support tools. We can provide you and your customers with full first-line expert support, remote diagnostics, RMS and technical advice.
- 24/7 access to JRC and Alphatron Marine global network of certified experts and engineers;
- Reduce operational cost and minimize the number of service trips;
- Solve problems effectively using remote services to reduce cost and downtime and provide improved quality and safety in faultfinding and maintenance operations;
- Real time virtual, onboard support;
- Remote Assistance during critical and complex operations.
